This Refund Policy explains the refund paths for Doric Stack product purchases, marketplace purchases, and subscriptions.
Purchases made through third-party marketplaces, including Apple App Store, are governed by that marketplace’s refund process. If you bought through a marketplace, request the refund through that platform.
Purchase channels
| Purchase channel | Who handles the refund path | Policy posture |
|---|---|---|
| Doric Stack direct product purchase | Paddle may process checkout, taxes, invoices, buyer support, subscription administration, and refunds. | The Paddle refund policy controls product purchases processed through Paddle, together with Paddle buyer terms and any non-waivable rights under local law. |
| Apple App Store | Apple controls App Store refunds. | Use Apple’s refund request process. Doric Stack cannot grant an App Store refund outside Apple’s process. |
Downloadable desktop apps
Doric Stack software is licensed digital software. Product purchases processed through Paddle follow the Paddle refund policy as the controlling refund path for those purchases.
Paddle may consider a 14-day discretionary refund review for requests submitted within 14 days of the transaction date. Submitting a request in that window does not guarantee a refund. Paddle reviews requests case by case and may approve, partially approve, or decline the request.
Non-waivable statutory withdrawal, cancellation, refund, billing-dispute, and consumer-protection rights always control where they apply. The Paddle policy currently names country-specific withdrawal or cancellation periods for several regions, including 14 days for the EU, EEA, Switzerland, United Kingdom, Turkey, and Israel; 7 days for South Korea, Brazil, Canada, and China; and 5 days for Singapore.
Refunds may be declined where there is evidence of fraud, refund abuse, or manipulative behavior. If Paddle grants a refund, product access may cease.
If you experience a material product defect, contact support so Doric Stack can help troubleshoot. For Paddle-processed product purchases, Paddle may consider product usage, troubleshooting details, and support history when reviewing a refund request.
Opening a chargeback before contacting support may limit Doric Stack's ability to troubleshoot or resolve the purchase directly. Nothing in this policy limits lawful chargeback, billing-dispute, or consumer-protection rights.
Subscriptions
For subscriptions, cancellation stops future renewal billing. Refund eligibility for subscription payments follows Paddle buyer terms, the Paddle refund policy, marketplace rules where applicable, and non-waivable rights under local law.
Subscription pages and checkout should state the renewal price, renewal interval, cancellation path, and any trial or introductory terms before payment. If those disclosures are wrong, contact support.
Paddle processing
Paddle may process product checkout, taxes, invoices, payment records, buyer support, subscription administration, and refunds for Doric Stack direct purchases. Granted refunds are returned to the original payment method when possible under the Paddle refund policy. Bank and card-network timing can affect when the money appears on your statement.
If Paddle buyer terms or applicable local law provide greater refund or withdrawal rights than this policy, those terms or laws control.
How to request a refund
Email [email protected] with:
- The email address used for the purchase.
- Product name.
- Paddle transaction or invoice ID, if available.
- Marketplace receipt or order identifier, if the purchase was made through a marketplace.
- A short description of the issue.
For Paddle-processed product purchases, Paddle may consider the request details under the Paddle refund policy. For marketplace purchases, the applicable marketplace process controls.
Source stack
| Source | Why it is cited |
|---|---|
| FTC Cooling-Off Rule consumer guidance | Explains that some three-day cancellation rights do not cover sales made entirely online, by mail, or by telephone. |
| FTC Negative Option Rule | Federal subscription and negative-option rule source for clear disclosures, consent, and cancellation expectations. |
| California Business and Professions Code section 17602 | Automatic-renewal disclosure, affirmative consent, acknowledgment, notice, verification, and cancellation requirements. |
| New York General Business Law section 218-a | Example state rule requiring online refund policy disclosure near the item or before billing information is requested. |
| Apple Billing and Subscriptions support | App Store refund request path and subscription cancellation path. |
| Paddle Refund Policy | Paddle buyer refund, statutory withdrawal, defect, chargeback, and country-specific rules. |
| Your Europe, returns and right of withdrawal | EU consumer withdrawal-right source for distance purchases. |
| GOV.UK, online and distance selling | UK distance-selling disclosure and digital-content cancellation source. |
This source stack is not an exhaustive list of every federal, state, or international rule. It names the controlling categories most likely to affect Doric Stack's current purchase paths. Applicable law and marketplace terms control when they provide non-waivable rights.
Changes
Doric Stack may update this Refund Policy as products, checkout providers, marketplace rules, or product terms change. The updated date above shows when this page was last revised.
Advisory cancellations and refunds
Advisory cancellation, rescheduling, deposits, earned fees, and refunds are governed by the written scope or invoice for that engagement and by rights that applicable law does not allow the parties to waive.
If Stripe processes an Advisory payment, an approved refund returns through the original payment method unless law or the written engagement requires another method.